Shipping policy

Shipping Policy

At Easy Living, we're committed to delivering your order as quickly and safely as possible.

1. Delivery Areas

We currently deliver throughout South Africa.

Please note that deliveries to remote or outlying areas may incur an additional courier surcharge. Where applicable, any additional charges will be communicated before your order is dispatched.

2. Shipping Costs

Standard shipping: R89 nationwide.
Free standard shipping applies to all orders over R750 within South Africa.
Larger or oversized products may incur an additional delivery fee due to courier size or weight restrictions. Any additional shipping charges will be displayed at checkout or confirmed before dispatch.

3. Delivery Timeframes

Estimated delivery times are:

Standard Delivery: 8–11 business days.
Express Delivery: 3–4 business days (available on selected products at an additional cost).

Delivery estimates are calculated from the date your order is dispatched and may vary depending on your location.

Business days exclude weekends and South African public holidays.

4. Courier Partner

Easy Living uses Aramex Door-to-Door for most deliveries within South Africa.

A tracking number will be emailed to you once your order has been dispatched.

5. Order Processing

Orders are typically processed within 1–3 business days before being handed over to our courier partner.

Orders placed on weekends or public holidays will be processed on the next business day.

6. Delivery Delays

While we strive to deliver all orders within the estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

Courier delays
Severe weather conditions
Public holidays
High order volumes
Industrial action
Incorrect or incomplete delivery information supplied by the customer

Easy Living is not responsible for delays caused by third-party couriers or events beyond our reasonable control. However, we will make every reasonable effort to assist you in tracking your order and resolving any delivery issues as quickly as possible.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

Easy Living cannot be held responsible for delays, failed deliveries or additional delivery charges resulting from incorrect or incomplete shipping information supplied during checkout.

8. Lost or Damaged Parcels

If your parcel arrives damaged or you believe it has been lost in transit, please get in touch with us within 7 days of the expected delivery date by emailing:

hello@easylivingsa.com

We will work with our courier partner to investigate the matter and provide an appropriate resolution where applicable.