Refund policy
Returns & Refund Policy
At Easy Living, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. This policy complies with applicable South African consumer protection laws.
1. Change of Mind Returns
If you change your mind after receiving your order, you may request a return within 7 days of delivery for eligible online purchases, provided that:
- The item is unused and in its original condition.
- All original packaging, accessories and manuals are included.
- The item shows no signs of use, damage or alteration.
Customers are responsible for the cost of returning change-of-mind items unless otherwise agreed by Easy Living. Refunds will be processed once the returned item has been received and inspected.
2. Faulty, Damaged or Incorrect Items
If you receive an item that is defective, damaged, incorrect or not fit for its intended purpose, please contact us within 7 days of delivery and provide photographs of the issue.
Where required by South African law, you may be entitled to a repair, replacement or refund. Easy Living will cover the reasonable cost of returning verified faulty or incorrectly supplied products.
3. Items That Cannot Be Returned
For hygiene, safety and operational reasons, returns will not be accepted for:
- Products that have been used, assembled or installed.
- Products damaged through misuse, negligence or accidental damage.
- Products missing parts, accessories or original packaging.
- Clearance, final sale or promotional items marked as non-returnable.
- Gift cards.
- Personalised or custom-made products.
These exclusions do not affect your rights where goods are defective or supplied incorrectly.
4. Return Process
To request a return, please email:
Include:
- Your order number
- Your full name
- A description of the issue
- Photos where applicable
Returns sent without prior approval may not be accepted.
5. Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed back to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Shipping charges are non-refundable unless the return is due to our error or a faulty product.
6. Exchanges
We currently do not offer direct exchanges.
If you would like a different item, size or colour (where applicable), please return the original item (if eligible) and place a new order.
7. Return Shipping
- Customers are responsible for return shipping costs for change-of-mind returns.
- Easy Living will cover return shipping costs where the item is confirmed to be faulty, damaged on arrival or incorrectly supplied.
8. Order Cancellations
If your order has not yet been processed or dispatched, we'll do our best to cancel it.
Please contact us as soon as possible at:
Once an order has been dispatched, it can no longer be cancelled and must instead follow the returns process where applicable.